Refund policy

Return Policy Legal Disclaimer:

By entering into any transaction with RVM Customs, LLC hereinafter referred to as "the Seller," you explicitly acknowledge and agree to the terms outlined in this return policy Please read the following provisions carefully:

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is             defective, damaged or if you receive the wrong item, so that we can evaluate the issue        and make it right.

Returns are exclusively accepted within a 30-day timeframe from the date of the initial purchase. To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any requests for returns made beyond this stipulated period may be subject to denial at the discretion of the Seller.

  1. Return shipping is provided without cost to the customer, with the Seller assuming responsibility for the expenses associated with returning the merchandise. However, the Seller reserves the right to designate the carrier and method of return shipment. To start a return, you can contact us at customer service team or Robert.mckevitt@rvmcustomsllc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  2. No restocking fees will be applied to returned merchandise under normal circumstances. However, the Seller reserves the right to assess restocking fees in exceptional cases, such as but not limited to, items returned in a damaged or altered condition, or in instances where the return is deemed to be in violation of the terms outlined in this policy.

  3. It is imperative to note that items designated as sale items are exempt from the return process.. Sale items are those explicitly marked as such at the time of purchase, and their return eligibility is explicitly excluded, barring any instances of defects or non-conformity with the product description. Unfortunately, we cannot accept returns on gift cards as well.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Robert.mckevitt@rvmcustomsllc.com.

 

By engaging in any transaction with the Seller, you acknowledge that these guidelines constitute the official return policy, and adherence to these terms is mandatory for the processing of any return requests. Failure to comply with these terms may result in the denial of return requests or other remedial actions as deemed appropriate by the Seller.

 

You can always contact us for further clarification or inquiries concerning our return policy and/or any return questions you may have. We also encourage you to contact our dedicated customer service team. We are committed to providing assistance and ensuring compliance with our return policy to facilitate a seamless and satisfactory shopping experience for our valued customers.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.