Return and Refund Policy for RVM Customs LLC

By entering into any commercial transaction with RVM Customs, LLC, hereinafter referred to as "the Seller," you explicitly acknowledge, understand, and agree to be bound by the comprehensive terms, conditions, and enforcement provisions outlined in this Master Return and Refund Policy. Please read the following statutory provisions carefully before executing a purchase. Adherence to these terms is mandatory for the processing of any review, replacement, or return requests.

RVM Customs LLC operates under a strict custom made-to-order and print-on-demand fulfillment framework. Because garments are dynamically manufactured, custom-printed, and tailored specifically to individual order specifications post-checkout, all apparel items are legally classified as Final Sale.

Consequently, the Seller cannot accept returns, provide cancellations, or process transactional refunds for instances of buyer’s remorse, accidental orders, or customer sizing mistakes. Sizing charts are provided across all individual product interfaces; it remains the exclusive responsibility of the consumer to verify sizing accuracy prior to order completion.

We maintain rigorous quality standards, and we are committed to correcting genuine fulfillment errors. Please inspect your merchandise immediately upon physical delivery. You must contact our compliance team within fourteen (14) calendar days of tracking delivery confirmation if the underlying item arrives under any of the following conditions:

• Manufacturing Defects: Structural flaws in the garment fabric, stitching, or construction.
• Fulfillment Damage: Severe physical damage sustained during printing, sorting, or initial packaging.
• Printing Errors: Misprints, major graphical layout misalignments, or delivery of an completely incorrect design size/color relative to the receipt.

To initiate an engineering audit and make the issue right, you must contact us directly at robert.mckevitt@rvmcustomsllc.com with your original order number and clear, well-lit digital photographs detailing the exact defect or printing variance. Once verified, the Seller will arrange a priority duplicate reprint or issue a structural store credit at zero additional cost to the customer.

In the restricted event that a non-custom item is explicitly authorized for return by the Seller, the transaction must strictly comply with the following parameters:

• The 30-Day Window: Return requests must be formally submitted and received by our team within a maximum timeframe of thirty (30) calendar days from the date of the initial purchase. Any requests generated beyond this stipulated window are subject to immediate denial at the absolute discretion of the Seller.
• Garment State Requirements: To maintain eligibility for processing, the item must be returned in the exact pristine condition in which it was received. The item must be completely unwashed, unworn, unused, clean of debris, free from any cosmetic stains or fragrances, retain all original tags attached, and rest inside its original manufacturing packaging.
• Proof of Purchase: A valid electronic receipt or official digital proof of purchase is mandatory to open a return file. Any items dispatched back to the Seller without an explicit, pre-approved return authorization code will be rejected at the facility door and scrapped without refund.

Authorized return shipping is provided without cost to the customer, with the Seller assuming direct financial responsibility for the baseline expenses associated with returning eligible defective or incorrect merchandise.

• The Seller reserves the absolute operating right to designate the logistics carrier, routing schedules, and exact method of return shipment.
• To start an authorized return process, you must coordinate directly with our customer service team via robert.mckevitt@rvmcustomsllc.com.
• If your claim is verified and accepted, our team will transmit a pre-paid digital return shipping label along with explicit logistical instructions on how and where to route your package.

Under normal operating circumstances for verified manufacturing mistakes, no restocking fees will be applied to returned merchandise.

However, the Seller reserves the absolute legal right to assess and deduct a structural restocking fee of up to twenty-five percent (25%) of the original transaction volume in exceptional cases. These cases include, but are not limited to:

• Merchandise returned in an altered, degraded, washed, or physically damaged condition.
• Return behavior determined by management to be in direct violation of the intent and provisions of this master policy (e.g., wardrobing or friendly fraud exploitation).

It is imperative to note that items specifically designated as sale items are strictly exempt from standard return channels. Sale items are defined as those explicitly marked, discounted, or bundled as promotional items at the time of checkout; their return eligibility is entirely excluded, barring documented structural manufacturing defects. Additionally, the Seller holds a strict zero-return policy regarding digital gift cards, which cannot be refunded, exchanged, or converted back to cash under any circumstances.

Following the physical receipt of your package at our authorized intake center, our logistics team will systematically inspect the contents to verify product integrity and compliance with our strict return state parameters. We will transmit an electronic notification confirming receipt and detailing whether your refund claim has been formally approved or denied.

• Approval Distribution: If the claim is approved, an automated credit sequence will be initiated back to your original payment method within ten (10) business days.
• Banking Delays: Please be advised that processing timelines vary across external banking institutions and credit card companies; it can require additional operational days for your bank to post the credit to your statement balances.
• Fulfillment Audit Request: If more than fifteen (15) business days have elapsed since our compliance team officially approved your return notification and you have not received the transfer, please immediately contact our accounting office at robert.mckevitt@rvmcustomsllc.com.

Notwithstanding the overarching storefront policies outlined above, if the underlying merchandise is being directly dispatched to a consumer located within the European Union, the consumer possesses a statutory right to cancel or return their order within fourteen (14) calendar days for any reason and without explicit justification.

• The Custom Goods Exclusion: In strict accordance with EU Directive 2011/83/EU on Consumer Rights, the statutory 14-day right of withdrawal does not extend to goods that are custom-made, uniquely personalized, or manufactured dynamically upon customer request. Therefore, all print-on-demand custom apparel executed by RVM Customs LLC remains excluded from arbitrary cooling-off returns.
• Eligible Standard Goods: For any eligible non-customized goods shipped to the EU, the returned merchandise must strictly mirror the required state outlines: unworn, unwashed, unused, featuring all original structural tags intact, sealed within original product packaging, and accompanied by a verifiable receipt or proof of purchase.

RVM Customs LLC utilizes automated e-commerce web platform tools hosted via Shopify Inc. In the event that default platform configurations, automated customer portal interfaces, or self-serve "Request Return" buttons display language, timelines, or parameters that conflict with the explicit text of this document, the written provisions within this Master Return & Refund Policy shall possess complete legal supremacy.

Any automated requests generated by self-serve customer dashboards that violate the print-on-demand or final-sale criteria established herein are subject to manual reversal, administrative cancellation, and legal defense during third-party banking chargeback evaluations.