Shipping and Processing Policy for RVM Customs LLC

Because RVM Customs LLC specializes in custom made-to-order and print-on-demand apparel, order fulfillment is strictly split into two distinct stages: Production/Processing and Carrier Transit.

By placing an order, you explicitly acknowledge and agree to the following timeline structure:

• Fulfillment & Production Window: Before an item ships, it must be individually printed, quality-inspected, and packaged. This processing stage typically requires 2 to 7 business days under normal operational cycles. Production timelines are entirely separate from transit timelines.
• Peak-Season Holiday Extension: During peak holiday operational cycles (specifically November 15 through January 5) or unexpected supply chain material disruptions, manufacturing windows can dynamically extend up to 14 business days. All stated processing timelines are contextual estimations, not absolute delivery date guarantees.
• Carrier Transit Window: Once production is finalized and the item is handed over to our logistics carriers, standard domestic shipping across the United States typically requires an additional 3 to 5 business days to arrive at your destination.
• Fulfillment Delays: Choosing an expedited shipping method at checkout accelerates the carrier transit time only; it does not shorten the printing and production window. RVM Customs LLC is not liable for shipping delays caused by carrier constraints, federal holidays, severe weather events, or peak holiday logistics surges.

When your apparel leaves the printing station, a tracking number is automatically generated and emailed to your account coordinates.

• It is entirely normal for a tracking link to display a status such as "Label Created," "Pre-Shipment," or "Shipment Received, Package Acceptance Pending" for 24 to 48 hours while the regional carrier sorts and scans the initial high-volume sorting batches.
• We will not issue refunds, alternative reprints, or order cancellations due to a temporary lack of tracking updates while a package is transitioning between our printing partner's facility and the carrier's sorting hub.

Our fulfillment network is fully automated and ingests shipping coordinates exactly as they are entered by the user at checkout.

• The Moment-of-Checkout Binding Rule: Because order data feeds directly into printing production pipelines instantly upon checkout confirmation, the address submitted at the exact moment of checkout is the only legally binding address.
• Address Interception Disclaimer: Any post-purchase address correction or redirection requests submitted to our email support channel are handled strictly on a "best effort" basis and are not guaranteed to be intercepted before production. RVM Customs LLC holds zero liability for items printed and dispatched to the original checkout address due to automated system processing.
• Delivery Failures due to Erroneous Data: If a package cannot be delivered, is marked "Undeliverable as Addressed," or is returned to the sending facility due to an incomplete street number, incorrect zip code, missing apartment/suite number, or typo made by the customer, RVM Customs LLC holds zero financial liability.
• Inventory Scrapping Disclaimer: Print-on-demand return addresses route back to automated third-party logistics hubs that do not store inventory or open uninvited mail. Packages returned due to customer address errors are frequently scrapped instantly by the carrier facility.
• Reshipment Fees: If a package is successfully salvaged and returned to our holding queue, the customer must pay 100% of the actual secondary shipping and handling costs before we will reship the order to a corrected address. Original orders will not be refunded or canceled due to customer addressing mistakes.

RVM Customs LLC provides secure tracking data for every transaction. Once a third-party logistics carrier (such as USPS, UPS, or FedEx) updates a tracking number status to "Delivered," the contract of carriage is legally complete.

• Porch Piracy & Local Theft: RVM Customs LLC is not responsible for mail theft, porch piracy, or packages stolen after a verified carrier delivery has occurred at your designated address. We do not issue refunds, store credits, or free reprints for items marked delivered.
• High-Value Signature Reservation: To prevent friendly fraud and secure high-value freight, RVM Customs LLC reserves the operating right to require Signature Confirmation on any order totaling over $150.00 at our sole discretion.
• Delivery Discrepancies: If your tracking states "Delivered" but you cannot locate the package, you must contact your local mail carrier or neighborhood post office immediately to check GPS delivery coordinates. Often, carriers prematurely mark an item as delivered when it is still on the truck for delivery the following business day.

If a customer utilizes a domestic US freight forwarding company, border-hopping warehouse, or third-party cargo handler to receive packages (frequently used for international forwarding out of states like Florida, Delaware, or Oregon):

• The liability of RVM Customs LLC terminates absolutely the moment the tracking status confirms successful delivery to the physical address listed on the checkout sheet (the forwarding facility).
• We hold zero responsibility or financial liability for any damage, structural loss, material tampering, or localized theft that occurs after a third-party forwarding company takes physical possession of the box. We will not answer chargeback claims or issue reprints for transit failures occurring beyond the initial US delivery coordinates.

A package is only considered officially "Lost in Transit" if the underlying tracking history completely ceases to update for more than 10 consecutive business days without an official carrier exception note (e.g., weather delays or customs holding).

• If your tracking has permanently stalled inside the carrier network, you must notify our team within 14 calendar days of the original estimated delivery date at robert.mckevitt@rvmcustomsllc.com.
• Once verified as permanently lost by the shipping carrier, RVM Customs LLC will issue a complete duplicate reprint and reshipment of your apparel line at our absolute expense. We do not issue cash refunds for carrier loss; our liability is strictly limited to replacing the ordered merchandise.

For operational inquiries, transit tracking follow-ups, or logistical auditing, contact our team directly through our corporate channels:

• Corporate Entity: RVM Customs LLC
• Mailing Address: 514 Lake St, Spirit Lake, IA 51360, USA
• Email Address: robert.mckevitt@rvmcustomsllc.com
• Business Contact Phone: (712) 209-8575